TiaMaster wrote:FIrst, I would like to say that while I believe in being respectful, nobody in this thread said anything insulting or offensive, and if you took it that way, you are too sensitive. People should be able to state that they think you're opinion is ridiculous without worrying you will quit the conversation. And to be clear, I am not just talking about Dean, this has happened before with others. Its just even more so when you take into account customer service about a product that is being sold to customers. And when it comes to forums especially...
Okay, things are mostly moving along smoothly, but I just want to jump in here and clarify a couple of things in this paragraph.
1) On this forum (and ideally in life, but I don't moderate life), no one ever gets to decide when someone else is being too sensitive. If someone is bothered or offended by something you've written, you revise your tone and try again, or you just stop conversing with that person. Because that's how civility works. If it's not something that would cause you or even a majority of people to be offended, that doesn't matter. If you're trying to actually talk to someone instead of make them angry, you work with them rather than berating them for not conforming to your sensibilities.
2) Let me say this again - Selling a product and even offering forums for discussion of that product does not obligate us to listen to whatever insults customers want to throw around. I do a lot to make things happen for customers who have a wide variety of requests. I will work with people who are polite, or confused, or frustrated, or whatever. I'm happy to help, and I understand the range of emotions that people face. But anyone who has ever worked in customer service knows that there comes a point where you wrap up the call or just tell the customer to their face that there is nothing more you can do. Knowing when that point is reached is part of my job.
Now, let's go on.
TiaMaster wrote:But then it was put forth that Dean is NOT in fact community manager, or even involved in customer service. This makes a difference. While I do think he should act in a way befitting someone involved with the product, because he is here by his own volition he should be allowed consideration when he says or does things that people don't agree with. Just need to remember that he doesn't have to answer your questions or even respond.
So I would like to say something I wouldn't normally - thanks for being here Dean.
Agreed. The fact that Dean is here answering questions definitely saves me a lot of extra work and time so that I can concentrate on other things. I very much appreciate it.
TiaMaster wrote:However this means I am slightly disappointed that we do not here from Darrell like I believe we should. HE should be the one leading the charge.
Well...there's a lot of discussion here, and we would like Darrell to keep working on writing books and developing upcoming Kickstarters. If we forced him to hang around here as much as Dean does, it would definitely slow our production schedule. I know for a fact that Dean shares any questions from the forums that he is unable to answer, so just think of Dean as the voice of the developers (which he is).
TiaMaster wrote:About the above quote, it clearly explains to me what I just didn't see before. NOW, I get it.
This goes to show that extended dialogue is not necessarily a bad thing, so those that think the conversation should have stopped are wrong, and need to keep this in mind when they would like to extend their opinion on someone just stopping posting about a view that they believe in.
Sure, but did you notice how the tone shifted after my post? Next time, let's try to START there, and I think the conversations will be more productive overall.
-Your friendly neighborhood Spi- I mean...administrator