Atama wrote: Gamerngeek wrote:
Atama wrote:Then don’t pledge. Nobody is forcing you to do so or would blame you if you didn’t.
Pledging or not pledging still doesn't account for several hundred dollars of missing money or product from a prior pledge.
I’m pretty sure it’s not missing, US has it if they haven’t already spent it.
You’re wondering about the items you pledged for. If you are worried it will never arrive, that’s paranoia because US has been doing this for a while and isn’t in the business of taking money and not delivering a product.
If you are upset that it is taking so long, that’s understandable. Though you seem to be all over the place in expressing that.
Actually, no. Here's the short review:
* Main Torg Eternity Kickstarter: We're told product is going to be air freighted. Product is instead sea freighted, causing a 3 month delay.
* Living Land Kickstarter: Deluxe book not sent, takes more than 6 months to receive.
* Nile Empire Kickstarter: All this nonsense.
And yet I've never said anything before, because stuff crops up with a Kickstarter. Unforeseen problems. That's not in their control. That's fine.
What is most certainly NOT fine is the Ulisses employees giving out misinformation, or intentional lies, or lack of communication and broken promises to people who gave them their money in good faith.
If your shipment was delayed getting out of Germany? Fine. TELL ME THAT. I might be mad at the shippers, or at the folk in Ulisses' warehouse, but not at Deanna or Darrell.
If you tell me we're going to get an update before the Aysle kickstarter...then GIVE ME THAT UPDATE. Even if the update is "well, it shipped out of Germany on Friday, but hasn't arrived in the U.S. yet." Again, I might be disappointed, but at least I know what's going on.
If you tell me on Day 1 of the Aysle Kickstarter that we'll have an update that day...then give me that update. (Admittedly, this one was partially handled: Darrell posted to claim he hadn't gotten in touch with Studio 2 yet. But his posting today may invalidate that).
If I ask you, four days later, why we still don't have an update, and you tell me you haven't been able to contact them...and then you tell me you've been in contact with them every day...NO.
Basically, don't lie to us. We're not stupid, we're not children, and you have several hundred dollars of our money months past delivery date. The very least you can do is be professional, and communicate open and honestly to us about what's going on. We deserve that much. Not have two different people tell us different things. Not go radio silent for 4 days after promising us an update.
I guarantee, we will be less upset if you tell us honestly what is happening then if you lie to us or simply don't communicate with us.